Saudi Airlines Compensate Passengers with 58 Million Riyals in 2 Years, Says GACA
In a recent announcement, the General Authority of Civil Aviation (GACA) in the Kingdom of Saudi Arabia revealed that a total of 58 million Saudi Riyals was disbursed as compensation to passengers by national aviation companies in the years 2021 and 2022. This substantial sum aligns with the stipulations outlined in the executive regulations aimed at safeguarding the rights of customers.
The compensation primarily addressed a range of passenger grievances, with flight cancellations and delays being the predominant concerns. Additionally, passengers received compensation for issues related to baggage, including delays, damage, and loss. These measures underline the commitment of Saudi aviation companies to provide adequate support and redress for travelers who experience disruptions to their journeys.
GACA's efforts to ensure that customers' rights are upheld by domestic aviation companies have resulted in a significant disbursement of funds in response to passenger claims. As the aviation industry continues to evolve, such initiatives play a crucial role in enhancing the overall passenger experience and promoting customer satisfaction.