Saudi Arabia has unveiled new airline compensation regulations to safeguard passenger rights, covering delayed flights and lost baggage.
The General Authority of Civil Aviation in the Kingdom has introduced these comprehensive rules, effective from November 20, to ensure travelers are adequately protected.
Under the revised guidelines, passengers may receive compensation of up to 200% of their ticket cost in specific scenarios.
Notably, in cases of lost baggage, travelers could be eligible for financial compensation reaching up to SR6,568 ($1,750).
These regulations aim to elevate air travel services, enhance operational efficiency, and elevate the overall passenger experience for journeys to, from, and within Saudi Arabia.
The newly enacted regulations comprise 30 articles, guaranteeing passengers access to assistance, support, and compensation in situations involving flight delays, cancellations, or advancements.
Moreover, passengers who are denied boarding due to overbooking or downgrading will also receive compensation.
The compensation amounts outlined by the updated rules can potentially equal up to 200% of the ticket's value.
These transformative changes establish a structured framework for passenger rights in Saudi Arabia and offer clear obligations for both passengers and air carriers.
The regulations ensure that passengers receive financial compensation of approximately SR6,568 ($1,750) for lost baggage and compensation not exceeding the same amount for damage, defects, or delays.
Special needs passengers and seasonal travelers, including Umrah and Hajj pilgrims, will also benefit from the protection of these new regulations.
Eng. Abdulaziz bin Abdullah Al-Dahmash, Vice President of the General Authority for Civil Aviation for Quality and Traveler Experience, emphasized that these regulations reflect the authority's commitment to traveler satisfaction and its dedication to enhancing the travel experience in Saudi Arabia's airspace. The rules aim to shield travelers from unforeseen shifts in air travel and provide them with improved choices.