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GACA Releases July Rankings for Air Transport Service Providers and Airports
The General Authority of Civil Aviation (GACA) has introduced a new rating system to evaluate air transport service providers and airports based on the volume of traveler complaints received by the authority during July. According to GACA's report, a total of 1,873 complaints were registered from passengers regarding air carriers in the month of July. Notably, Saudi Arabian Airlines (SAUDIA) received the fewest complaints, with only 13 complaints per 100,000 passengers. The airline boasted an impressive complaint resolution rate of 97%. Securing the second position, Flynas accumulated 29 complaints and demonstrated a high closure rate of 98%. Meanwhile, Flyadeal claimed the third spot with 167 complaints per 100,000 passengers, boasting a commendable 96% closure rate for timely complaint resolutions. The prevalent grievances throughout July pertained to flight-related matters, followed by ticketing concerns and boarding services. In terms of airports, Prince Mohammed bin Abdulaziz International Airport garnered the least number of complaints in July. Remarkably, it registered a mere 1% complaint rate per 100,000 passengers among international airports catering to over six million travelers annually. The airport received a total of seven complaints, all of which were promptly and effectively addressed, leading to a perfect 100% resolution rate. Hail International Airport outshone other international airports receiving fewer than six million passengers annually by reporting just a single complaint. This airport also maintained an impeccable 100% rate for handling complaints in a timely manner. On the domestic front, Arar Airport emerged as the leader with only one reported complaint and an exemplary 100% rate of timely complaint resolution.